Growth from customer trust and loyalty.
CRM • LOYALTY • RETENTION
There’s a unique blend of intuitive customer relationship management, agile support, predictive retention strategies, and enticing loyalty plans that’s designed just to grow your business. We’d love to show you.
MEET CRM’S EXCITING NEW AVATAR
Your customers keep coming back for more, they’re also out there spreading the word about your business. Why? Because your new customer relationship management tool (CRM) helps you build stronger bonds with each customer. Your custom built CRM is focused on raising your sales team’s performance, delighting your customers and giving you the insights to plan winning strategies.
- Enrich and expand existing customer profiles
- Trigger automated workflows at key stages of funnel
- Direct Lead capture from Web, Social and Mobile
- Smarter Grading to Prioritize Lead engagement
- Sales Team management and performance tracking
- Transition from existing systems flawlessly
- Strategies from Big Data contextual insights
SUPPORT THAT YOUR CUSTOMERS CAN COUNT ON
Why don’t we treat every support request as an opportunity to delight your customer all over again? Which is easy once you have rapid ticketing, tracking, powerful team features, and seamless integrations with your existing systems and teams. We suggest you take advantage of support opportunities to remind your customers once again why they love your brand above all others.
- Integrated with existing Email and Website infrastructure
- Smart Automation for quicker issue resolutions
- Self-service Portal, community answers and Knowledge-base features
- Social Networks, Phone, and Live Online Chat Support
- Insightful reports with time and cost analysis for process optimization
STRONGER CUSTOMER LOYALTY AND RETENTION
The relentless focus on winning new business might let some existing customers feel sidelined, even switch to a competitor wooing them. Observing trends, patterns, and engaging with customers at optimal times can be achieved with the power of smarter data analytics.
These solutions let you stay ahead of potential churn by studying habits and trends in your typical customer relationship cycle – letting your team know when customers are at risk of dropping-out, and even when an opportunity to grow loyalty arises. Tightly integrated with your internal and public systems, your retention strategy is built with 360º focus on increasing loyalty and nurturing your customer base.